Expert FAQ: Temporary Power Solution for Events

EPTE is a globally oriented professional R&D manufacturer of stage intelligent technology, stage power system, stage signal system and stage peripheral devices. We provide high-quality and high-performance stage power distribution equipment and solutions for global customers, which are widely used in many industries such as performances, exhibitions and cultural and tourism projects.

EPTE's products are widely used in theaters, broadcasting centers, wedding halls, cultural and tourism projects, international auto shows, celebrity concerts, film festivals, New Year's Eve parties, product launches, and other application scenarios.

EPTE has always been upholding the principle of quality first, all products undergo strict quality testing and control to ensure that each product meets international standards. We also provide customers with perfect after-sales service to ensure the long-term stable operation of the equipment.

Yes, we provide customized service. According to customers' needs, we can tailor-make stage power equipment and solutions to fit specific scenarios. Our technical team will work closely with customers to ensure that the products meet all kinds of needs.

Yes, we provide customers with comprehensive technical support services, including equipment installation, commissioning, training and after-sales support. Customers can contact us by phone, e-mail or online customer service to get professional technical help.

Our products have been sold to many countries and regions around the world, including the Middle East, Southeast Asia, Europe, North America, India and other places.

Yes, we provide comprehensive after-sales service, including technical consultation, troubleshooting and equipment maintenance.

EPTE's stage equipment is widely used in all kinds of performances, exhibitions, conferences, weddings and cultural and tourism projects. Whether it is a large international concert, car show, or a small private wedding, we can provide suitable stage power distribution equipment solutions.

You can get product quotes through our official website, sales email or call our customer service hotline. Our sales team will provide you with a detailed quotation according to your needs, and help you make the most suitable choice.

To ensure the security and convenience of transactions between both parties, we currently only support bank card transfers.

Our products support express, sea, air and other logistics methods. You can choose the appropriate delivery plan according to your needs.

Yes, we support express delivery services. You can choose different delivery methods according to your needs, including ordinary express delivery and expedited express delivery.

Our power box supports a maximum output of 20KW, which can provide stable power for multiple large lighting equipment.

Yes, our waterproof power box has a protection level of IP65 or above, which is waterproof and dustproof, and is very suitable for outdoor use.

According to the size of your site and the power requirements of the equipment, we will provide a customized power distribution solution to ensure the best performance.

Yes, we provide a variety of customized options, including the number of circuits, output voltage, logo, etc., which are completely customized according to your needs.

The power range supported by our power boxes varies depending on the model and design. The specific power needs to be determined according to your actual needs. You can contact us to customize a professional power distribution solution for you.

This product is not waterproof. If you need a waterproof power box, you can browse our specially launched waterproof power box series.

We can tailor a power distribution solution for you according to your specific needs to ensure the best performance and effect.

Yes, we provide a wealth of customization options, such as the number of circuits, output voltage, logo, etc. All designs can be customized according to your needs.

We provide you with comprehensive after-sales support, covering installation and commissioning, troubleshooting and professional technical support, to fully guarantee the stable operation of the product.

EPTE wire is wear-resistant and tensile-resistant, has stable signals, is soft and flame-retardant, and can adapt to frequent movement and complex environments.

EPTE's wires and cables are produced in strict accordance with national standards of various countries and are produced with high-quality raw materials to ensure the stability and durability of the products. 

We can provide you with professional application solutions based on the site and equipment conditions of your application to ensure that it is suitable for your application scenario.

EPTE's cables can be customized, and the length and interface can be customized according to requirements.

We provide comprehensive after-sales service, including installation guidance, troubleshooting and maintenance, to ensure the stability of the product during use.

EPTE cables are made of flame-retardant and wear-resistant materials, with stable and anti-interference signal transmission, which can perfectly adapt to high-intensity mobile and complex environment usage scenarios.

EPTE wires and cables strictly follow the national standards of various countries and are manufactured with selected high-quality raw materials to ensure that the products have excellent stability and long service life.

We can tailor professional solutions for you according to your site conditions and equipment requirements to ensure perfect adaptation to your application scenarios.

Yes, our cables support customized services. You can choose the length, number of cores, interface type, etc. of the cable according to your needs. We provide professional customization solutions to ensure that the cable is fully adapted to your application scenarios and equipment requirements. If you have any specific needs, please feel free to contact us!

We provide comprehensive after-sales service, including installation guidance, troubleshooting and repairs. If you encounter any problems during use, our professional team will provide you with timely assistance to ensure the stable operation of your product.

This connector is designed for 400A high current and can stably transmit high-power electrical energy. It is suitable for high-current scenarios such as stage performances and large-scale events.

The pin is made of high-conductivity copper alloy, which has excellent conductivity and can transmit current quickly and stably, and is suitable for a variety of electrical systems.

The connector is made of high-insulation material to effectively prevent leakage and short circuit. In addition, the unique anti-misinsertion design and color identification also further enhance the safety of operation.

Yes, the connector adopts a quick plug-in and pull-out design, which can easily complete the connection and disconnection operation without tools, significantly improving work efficiency, especially suitable for occasions where frequent equipment switching is required.

The connector is made of high-quality materials and precision technology and has a long service life. Regularly checking the status of the pins and interfaces and avoiding excessive bending or pulling can further extend their service life.

EPTE's 19-core detection tool is mainly used for rapid troubleshooting of 19-core and 13-core wires and cables.

EPTE's 19-core detection tool is not only accurate but also fast. Automatic diagnosis can be performed when the cable is connected, and it can quickly identify problems such as short circuits and open circuits of the cable, and intuitively display the fault location through the display screen.

EPTE's 19-core detection tool is made of high-quality materials. Under normal circumstances, it can be used for several years or even longer. It is recommended to avoid excessive falls, exposure to extreme temperatures or humid environments to extend the life of the tool.

The 19-core detection tool currently only supports the detection of 13-core and 19-core cables. EPTE has also launched a 16-core detection tool that can detect 16-core cables.

Not heavy, relatively light, easy to move and carry, suitable for on-site operations.

The 16-core detection tool has an extremely fast detection speed, and the detection results are displayed as soon as it is plugged in. The LED screen displays directly, making it easy to find the fault location.

No. The interfaces of 16-core cables and 19-core cables are different, and the detection tools are not universal. If you need to detect 19-core cables, please check out our 19-core detection tool.

The 16-core detection tool is extremely simple and convenient to operate, and usually does not require special training. Even novices can quickly get started by reading the instructions.

The detection tool currently does not provide customized services. If you need to customize the electrical box and cable, you can contact us and tell us your detailed needs. We will provide you with a tailor-made professional solution.

EPTE's crimping duct is suitable for various types of performances, including concerts, dramas, dance performances, large-scale evening parties, outdoor activities, etc. Whether it is an indoor stage or an outdoor venue, it can meet the complex wire management needs.

Our crimping duct is made of high-strength materials and has excellent load-bearing capacity. It can easily carry multiple cables, power cords and audio cables, and is suitable for complex performance equipment wiring.

Yes, the performance-grade crimping duct has waterproof and dustproof functions, which is especially suitable for outdoor performances or humid environments, and can effectively protect the wires from the external environment.

We have two-slot crimping plates, three-slot crimping plates, four-slot crimping plates, and five-slot crimping plates to meet different stage designs and wiring needs. You can choose the most suitable style according to the actual scene.

Yes, the performance-grade crimping duct is designed to be durable and can be disassembled and reused many times, which is suitable for performances that require frequent construction and dismantling.

Different types of safety ropes have different load-bearing capacities. EPTE has 3 load-bearing ropes with load-bearing capacities of 15kg, 30kg, and 75kg respectively. Please choose according to the actual product and do not exceed the maximum load-bearing limit when using it.

It is suitable for various performance equipment, such as lighting, sound, camera, stage machinery, etc. It can also be used for other equipment that needs to be fixed at high altitude or fall prevention.

EPTE's safety rope is made of high-quality steel wire as raw material. These materials are wear-resistant, corrosion-resistant and have high tensile strength, suitable for long-term use.

Yes. High-quality safety ropes are treated with anti-corrosion and can adapt to outdoor environments such as rainy days, high temperature or low temperature conditions.

The safety rope can be reused, and the service life depends on the frequency of use and environmental conditions. Under normal use and maintenance, the safety rope can be used for 3-5 years. If obvious signs of wear, damage or age are observed, discontinue use and replace immediately.

You can contact us by phone, email or online customer service, and we will provide you with timely technical support.

Because of the time difference between different countries in the world, we cannot provide 7*24 hours of all-weather technical support. But as long as we receive your service needs, we will get in touch with you as soon as possible to solve the relevant problems for you.

For problems that cannot be solved remotely, we will decide whether to arrange technical personnel for on-site support or return the equipment to the factory for repair based on the actual situation.

Yes, going to the project site will incur various expenses such as travel, accommodation, and repairs, so a certain fee will be charged for on-site services. The specific charging standards will be confirmed based on the customer's city, equipment type, and service content.

Yes, irregular equipment maintenance is a charged service, and the specific charging standards will be confirmed based on the equipment type and service content.

We will recommend equipment maintenance services to you from time to time. If the equipment is not operating normally or has reached the maintenance period, we will proactively contact you for maintenance inspection.

Yes, on-site service requires an appointment in advance. You can contact our technical support team by phone or email to make an appointment.

You can reach our technical support team via phone, email, or online customer service, and we will provide you with timely technical assistance.

Due to time differences across different countries worldwide, we are unable to provide round-the-clock technical support. However, we will contact you as soon as possible to address your needs once we receive your service request.

For issues that cannot be fixed remotely, we will decide whether to dispatch a technician for on-site support or arrange for the equipment to be returned to the factory for repair based on the actual situation.

Yes, unscheduled equipment maintenance is a paid service. The specific charging standard will be confirmed according to the equipment type and service content.

Yes, unscheduled equipment maintenance is a paid service. The specific charging standard will be confirmed according to the equipment type and service content.

We will recommend equipment maintenance services to you on an unscheduled basis. We will also proactively contact you for maintenance inspections if your equipment malfunctions or reaches its scheduled maintenance period.

Yes, an appointment is required for on-site services. You can contact our technical support team via phone or email to make a reservation.

Upon receiving your fault report, our technical support team will promptly arrange for repairs or remote support to ensure your equipment issues are handled in a timely manner.